Legal

Privacy Policy

How we handle your personal data.

Last updated: 2 June 2026

This Privacy Policy explains how Major Car Parts (“we”, “us” or “our”) collects, uses, shares and protects your personal data when you contact us, request a quote, buy parts or use our fitting, body repair and spray paint services. We are committed to handling your information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please note this website is a demonstration site. The business details below are genuine, but some online features (such as forms) may direct you to contact us by phone, WhatsApp or email rather than submitting data through the site.

Who we are

For the purposes of data protection law, Major Car Parts is the data controller responsible for your personal data. You can reach us using the details below:

If you have any questions about this policy or how we use your personal data, please contact us using any of the methods above.

What information we collect

We only collect the information we need to respond to you and to supply the parts and services you ask for. Depending on how you get in touch, this may include:

  • Your contact details - your name, telephone number and email address, so we can reply to your enquiry and keep you updated.
  • Vehicle details - information such as the make, model, year, registration or VIN of your vehicle, so we can identify the correct parts or quote for fitting, body repair or spray paint work.
  • The content of your enquiry - the message, photographs or part details you send us by email, WhatsApp, phone or any quote request, including anything you choose to tell us about the work you need.
  • Delivery and order details - where you purchase parts, the address, items and any reference information needed to fulfil and dispatch your order.
  • Basic website analytics - where you have given consent, limited information about how you use this website (such as the pages you view and your approximate region), collected through cookies. See our Cookie Policy for details.

We do not intentionally collect any special category data (such as health information) and we ask that you do not send us such information. We do not knowingly collect data from children.

How we use it & lawful basis

We use your personal data only for clear, legitimate purposes, and we always have a lawful basis under the UK GDPR for doing so:

  • To respond to your enquiries and provide quotes - answering your questions about parts availability, pricing, fitting, body repair and spray paint. Lawful basis: our legitimate interests in responding to and helping potential and existing customers, and/or taking steps at your request prior to entering into a contract.
  • To supply parts and carry out work - sourcing, ordering, fitting, repairing, refinishing, delivering and invoicing. Lawful basis: performance of a contract with you, or steps taken at your request before entering into one.
  • To keep proper business records - for accounting, tax, warranty and dispute-resolution purposes. Lawful basis: compliance with a legal obligation and our legitimate interests in running the business properly.
  • To improve and secure our website - using analytics and similar technologies. Lawful basis: your consent, which you can give or withdraw at any time through our cookie controls.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects, and we will not send you marketing communications unless you have asked us to or otherwise agreed to receive them.

Cookies

Our website uses a small number of cookies. Essential cookies help the site work and remember your preferences; optional analytics cookies are only set if you consent. You can manage your choices at any time. For full details of the cookies we use and how to control them, please see our Cookie Policy.

Sharing your information

We do not sell your personal data, and we never share it for third-party marketing. We only share information where it is necessary to provide our parts and services, or where we are required to by law. This may include:

  • Delivery and courier providers - to dispatch parts to you, where relevant.
  • Payment providers - to process payments securely. We do not store full card details ourselves.
  • Suppliers and manufacturers - only where needed to source a specific part or honour a warranty.
  • Professional advisers and authorities - such as our accountants, or HMRC and other bodies, where we are legally required to disclose information.

Where we use service providers, we only share the minimum information needed and expect them to keep your data secure and use it solely for the purpose we have engaged them for.

How long we keep it

We keep your personal data only for as long as we need it for the purposes set out in this policy:

  • General enquiries that do not lead to an order are typically kept for a short period and then deleted or anonymised.
  • Order, sales and service records are kept for as long as required to meet our legal, accounting, tax and warranty obligations, generally for several years after the work or sale is complete.

When we no longer need your personal data, we will securely delete or anonymise it.

Your rights

Under the UK GDPR you have a number of rights over your personal data. You have the right to:

  • Access - request a copy of the personal data we hold about you.
  • Rectification - ask us to correct data that is inaccurate or incomplete.
  • Erasure - ask us to delete your personal data in certain circumstances.
  • Restriction - ask us to limit how we use your data in certain circumstances.
  • Objection - object to our processing of your data based on legitimate interests.
  • Portability - request that certain data be transferred to you or another provider.
  • Withdraw consent - where we rely on your consent, withdraw it at any time (this does not affect processing already carried out).

To exercise any of these rights, please contact us using the details in the “Contact us” section below. We will respond within the timeframes required by law and there is normally no charge.

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. You can contact the ICO at ico.org.uk. We would, however, appreciate the chance to address your concerns first, so please do consider contacting us before approaching the ICO.

Data security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration. Access to the information you share with us is limited to those who need it to deal with your enquiry or order. While no method of transmission or storage is ever completely secure, we work to keep your data safe and to deal promptly with any issues that arise.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the law. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically. This policy was last updated on 2 June 2026.

Contact us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to raise a concern about how we handle your personal data, please get in touch:

Office 020 3592 1629 Mobile 078 8633 4136